Here to Shine Series Musette

We deliver to all countries served by our shipping partners, except Russia.

Please note that for deliveries outside the EU, import duties and customs fees are charged by the respective local authorities. It is legally required that we declare the full value of the contents of all deliveries.

Local import taxes and duties are collected by the supplier on behalf of the local customs authorities.

APPLIES TO SWITZERLAND:
Since August 8th, 2022 we have been offering you a webshop tailored to your needs. The product price and shipping costs already include the costs for customs and VAT in your country.

FOR THE UNITED KINGDOM:
Since May 14, 2024, we have been offering you a webshop tailored to your needs. The product price and shipping costs already include the costs for customs and VAT in your country.

For shipping to Switzerland please use our Swiss webshop. You can find it here: To the Swiss webshop

Here you have the option to pay in Swiss francs.

The prices shown in CHF already include all import fees, such as customs or VAT. This means you don't have to worry about anything and the order will be delivered to you as if it were a domestic order.

We cover customs costs, registration of the goods and all issues related to import.

If you have any further questions on this topic, you can simply fill out our contact form .

For shipping to the United Kingdom, please use our UK webshop. You can find it here: Go to UK webshop.

There, you have the option to pay in British pounds.

The prices shown in GBP already include all import fees, such as customs or VAT. This means you don't have to worry about anything and the order will be delivered to you as if it were a domestic order.

We cover customs costs, registration of the goods and all issues related to import.

If you have any further questions on this topic, you can simply fill out our contact form.

We usually deliver immediately available items within Germany within 1-3 working days.

We offer free shipping for the following purchase values:

You can track the current delivery status of your order in your customer account under Orders:

1. Log in to your customer account.


2. Select your desired order.


3. Select your delivery and click on the "Track shipment" button.

If it is still unclear where your package is currently located, you can contact us using the contact form and we will help you as quickly as possible.

We offer express shipping for the following countries:

Please note that we do not have express shipping in Germany.

Express shipping

During an order, you can change your delivery address in the "enter new delivery address" step. Unfortunately, address changes are no longer possible for orders that have already been placed.

However, these two options are available to you:

1. You can contact the selected shipping partner and try to redirect your package.


2. If the specified delivery address cannot be found or your shipment cannot be delivered, the shipment will be returned to us, checked and we will refund you the amount after receipt of the shipment.

If you still need help and support from us, you can contact us via the contact form and we will help you as quickly as possible.