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Repair Service

Our repair service is taking a summer break until early September. During this time, we're unfortunately unable to process any repairs, as our manufacturer, who handles the repairs for us, is closed for company holidays.

Of course, we're always here for you if you have any questions! You can reach us as usual at info@ryzon.net. We're happy to help!

After the summer break, our repair service will be available to you again as usual.

Thank you for your understanding!

Your RYZON Team

Why repair instead of replace?

Sports leave marks – on the road and on your gear. Repairing isn't a compromise; it’s a commitment to longevity. Together, we extend the life cycle of your apparel and reduce our environmental footprint. Wear your gear longer. We’ll handle the rest.

Which products can I have repaired?

Essentially every piece from our collection. Socks, caps, beanies, and scarves are excluded.

Once we receive your request, we assess the damage individually. If a repair is technically impossible, we’ll find a solution together.

What will this cost me?

Our repair service is currently free of charge.

How long does the repair take?

Once your gear arrives, we’ll provide an estimated timeline.

Minor repairs: Simple seams or small holes are usually handled on-site (approx. 2–4 weeks).

Major repairs: Complex tasks like zippers or bonded seams are handled by our partner in Portugal. To minimize transport, we ship in bulk rather than individually. Expect a timeframe of 4–8 weeks. Please note that shipping times are not included.

Can I drop off my product for repair at a store?

You can send in your product via our claims portal, where you’ll receive a shipping label. If you prefer to drop it off in person instead, visit our stores in Cologne or Munich. We’ll be happy to take your gear for repair there.

Will the repair be visible?

We use materials that match the original as closely as possible. However, some repairs may remain visible. We don’t see this as a flaw. A visible repair is a statement of longevity and a conscious use of resources.

Why do I need to wash my product before the repair?

Hygiene and care are essential. We only repair freshly washed items to protect our team and our machines. Please ensure your gear is clean before sending it in.


How can I track my repair status?

We’ll email you as soon as your gear arrives, including an estimated timeline. Once the repair is complete, you’ll receive a shipping confirmation for the return. For any questions, contact us at info@ryzon.net.

Do you offer a crash replacement?

Yes. If your RYZON product has been damaged in an accident or fall and its key function is impaired, you can use our Crash Replacement Service.

Please register your damaged product as a repair and describe the process that led to the damage briefly and precisely in the message field. We need this information as a reference point for checking your defective product. Our service team will then contact you regarding the next steps.

If the conditions for a crash replacement are met, you will receive a 50% discount on the new purchase of the damaged product.

My defective product is a bit older. What do I have to consider?

For a repair, your order date must be after June 1st, 2021. If you would like to have an item repaired that you bought before June 1st, 2021, please send us an email with at least two pictures of your defect to the following email address: info@ryzon.net
Subject: Repair request order date before 06/01/21