Would you like to return an item?

In terms of responsible consumer behavior, we would like to work with you to avoid returns. However, should it happen that you want to return a RYZON product, this is very easy to do.

You can return your ordered items for a refund up to 60 days from the invoice date. The returned goods must be in a salable condition. This means that it must be unused, except for the purpose of trying on the product. If possible, please return your products in their original packaging.

From which country would you like to send your return?

EU countries (incl. Germany), Switzerland, UK

You can register your return via our returns portal. A return bill in the package is therefore not necessary.

Note: Please select any drop-off location in the returns portal. This does not have to be the drop-off location where you will drop off the return.

returns portal
Return Policy

Please return your item in the original packaging if possible. Goods to be returned must be unused - except for the purpose of trying on the product. It must be in salable condition and unwashed. If you send in a washed product, we have to send it back to you and cannot refund you.

If there are indications that the goods have been used to an extent that reduces their value, you lose your right of return. We reserve the right to refuse a return and refund if the items are deemed damaged or previously worn. Any additional shipping costs incurred must be borne by yourself. We are entitled to keep worn or damaged goods and their value.

Exchange

We do not offer an exchange. Please return your goods and then place a new order.

Refund

If all the conditions described above are met, we will refund you the full price of the returned items. If you have purchased vouchers, you can withdraw from the purchase within the 14-day cancellation period.

Please note that refunds can only be credited to the same payment method used for the purchase. If you paid for your order with a gift card, the amount will always be refunded to the gift card before any balance is paid out.

The refund process can take up to 14 days after receipt of your goods. If you see in the shipment tracking that we have received your return, please give us 14 days to check it and credit the amount.

Complaints & repair service

Should it happen that an item has a production defect, we will of course repair it for you or exchange the product. Please get in touch with us.

to the contact form for the repair service
Statutory right of withdrawal

(1) The statutory right of withdrawal applies, about which RYZON instructs below in accordance with the statutory provisions. A contractual granting of rights that goes beyond the law is not associated with this. In particular, commercial resellers are not entitled to the statutory right of withdrawal.

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods, provided that you ordered one or more goods as part of a single order and these is or will be delivered uniformly.

In order to exercise your right of withdrawal, it is sufficient that you inform us

RYZON GmbH
Maastricht street 45
50672 Cologne
Email: info@ryzon.net

by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached model cancellation form for this, but it is not mandatory.
To meet the cancellation deadline, it is sufficient to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we will refund all payments that we have received from you, minus the delivery costs, immediately and at the latest within fourteen days from the day on which we received the returned goods. We retain the delivery costs as a processing fee for our consulting service and to cover the costs actually incurred.

In the case of a complete return, we will also reimburse the costs for the outward shipping.
For the repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise; under no circumstances will you be charged fees for this repayment.
We can refuse the repayment until we have received the goods back or until you have provided proof that you have sent the goods back - whichever is the earlier point in time.

You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.

In the event that individual products from a bundle are returned, we reserve the right to reimburse the purchase price with a goods value voucher in the amount of the price valid on the day of purchase.

The deadline is met if you send the goods before the period of fourteen days has expired to:

Active Ants Germany GmbH
RYZON GmbH
Hoeschstrasse 20
46284 Dorsten

The following applies to Germany:
We bear the costs of returning the goods from Germany, the EU, Switzerland and the United Kingdom. Please use the returns portal for this.

For all other countries applies:
Please send the goods back to us at your own expense.

End of revocation

(2) Reproduction of the statutory model cancellation form

Sample withdrawal form
(If you want to revoke the contract, please fill out this form and send it back.)

On:
RYZON GmbH
Maastricht street 45
50672 Cologne
Email: info@ryzon.net

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)


________________________________________________
Signature of consumer(s) (only if notified on paper) - date

Switzerland & United Kingdom

You can register your return via our returns portal. A return bill in the package is therefore not necessary.

Note: Please select any drop-off location in the returns portal. This does not have to be the drop-off location where you will drop off the return.

We do not cover any applicable customs charges that may be incurred for a return outside the EU.

returns portal
Return Policy

Please return your item in the original packaging if possible. Goods to be returned must be unused - except for the purpose of trying on the product. It must be in salable condition and unwashed. If you send in a washed product, we have to send it back to you and cannot refund you.

If there are indications that the goods have been used to an extent that reduces their value, you lose your right of return. We reserve the right to refuse a return and refund if the items are deemed damaged or previously worn. Any additional shipping costs incurred must be borne by yourself. We are entitled to keep worn or damaged goods and their value.

Exchange

We do not offer an exchange. Please return your goods and then place a new order.

Refund

If all the conditions described above are met, we will refund you the full price of the returned items. If you have purchased vouchers, you can withdraw from the purchase within the 14-day cancellation period.

Please note that refunds can only be credited to the same payment method used for the purchase. If you paid for your order with a gift card, the amount will always be refunded to the gift card before any balance is paid out.

The refund process can take up to 14 days after receipt of your goods. If you see in the shipment tracking that we have received your return, please give us 14 days to check it and credit the amount.

Complaints & repair service

Should it happen that an item has a production defect, we will of course repair it for you or exchange the product. Please get in touch with us.

to the contact form for the repair service
Statutory right of withdrawal

(1) The statutory right of withdrawal applies, about which RYZON instructs below in accordance with the statutory provisions. A contractual granting of rights that goes beyond the law is not associated with this. In particular, commercial resellers are not entitled to the statutory right of withdrawal.

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods, provided that you ordered one or more goods as part of a single order and these is or will be delivered uniformly.

In order to exercise your right of withdrawal, it is sufficient that you inform us

RYZON GmbH
Maastricht street 45
50672 Cologne
Email: info@ryzon.net

by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached model cancellation form for this, but it is not mandatory.
To meet the cancellation deadline, it is sufficient to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we will refund all payments that we have received from you, minus the delivery costs, immediately and at the latest within fourteen days from the day on which we received the returned goods. We retain the delivery costs as a processing fee for our consulting service and to cover the costs actually incurred.

In the case of a complete return, we will also reimburse the costs for the outward shipping.
For the repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise; under no circumstances will you be charged fees for this repayment.
We can refuse the repayment until we have received the goods back or until you have provided proof that you have sent the goods back - whichever is the earlier point in time.

You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.

In the event that individual products from a bundle are returned, we reserve the right to reimburse the purchase price with a goods value voucher in the amount of the price valid on the day of purchase.

The deadline is met if you send the goods before the period of fourteen days has expired to:

Active Ants Germany GmbH
RYZON GmbH
Hoeschstrasse 20
46284 Dorsten

The following applies to Germany:
We bear the costs of returning the goods from Germany, the EU, Switzerland and the United Kingdom. Please use the returns portal for this.

For all other countries applies:
Please send the goods back to us at your own expense.

End of revocation

(2) Reproduction of the statutory model cancellation form

Sample withdrawal form
(If you want to revoke the contract, please fill out this form and send it back.)

On:
RYZON GmbH
Maastricht street 45
50672 Cologne
Email: info@ryzon.net

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)


________________________________________________
Signature of consumer(s) (only if notified on paper) - date

USA

You can register your return via our returns portal. A return bill in the package is therefore not necessary.

Note: Please select any drop-off location in the returns portal. This does not have to be the drop-off location where you will drop off the return.

returns portal
Return Policy

Please return your item in the original packaging if possible. Goods to be returned must be unused - except for the purpose of trying on the product. It must be in salable condition and unwashed. If you send in a washed product, we have to send it back to you and cannot refund you.

If there are indications that the goods have been used to an extent that reduces their value, you lose your right of return. We reserve the right to refuse a return and refund if the items are deemed damaged or previously worn. Any additional shipping costs incurred must be borne by yourself. We are entitled to keep worn or damaged goods and their value.

Exchange

We do not offer an exchange. Please return your goods and then place a new order.

Refund

If all the conditions described above are met, we will refund you the full price of the returned items. If you have purchased vouchers, you can withdraw from the purchase within the 14-day cancellation period.

Please note that refunds can only be credited to the same payment method used for the purchase. If you paid for your order with a gift card, the amount will always be refunded to the gift card before any balance is paid out.

The refund process can take up to 14 days after receipt of your goods. If you see in the shipment tracking that we have received your return, please give us 14 days to check it and credit the amount.

Complaints & repair service

Should it happen that an item has a production defect, we will of course repair it for you or exchange the product. Please get in touch with us.

to the contact form for the repair service
Statutory right of withdrawal

(1) The statutory right of withdrawal applies, about which RYZON instructs below in accordance with the statutory provisions. A contractual granting of rights that goes beyond the law is not associated with this. In particular, commercial resellers are not entitled to the statutory right of withdrawal.

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods, provided that you ordered one or more goods as part of a single order and these is or will be delivered uniformly.

In order to exercise your right of withdrawal, it is sufficient that you inform us

RYZON GmbH
Maastricht street 45
50672 Cologne
Email: info@ryzon.net

by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached model cancellation form for this, but it is not mandatory.
To meet the cancellation deadline, it is sufficient to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we will refund all payments that we have received from you, minus the delivery costs, immediately and at the latest within fourteen days from the day on which we received the returned goods. We retain the delivery costs as a processing fee for our consulting service and to cover the costs actually incurred.

In the case of a complete return, we will also reimburse the costs for the outward shipping.
For the repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise; under no circumstances will you be charged fees for this repayment.
We can refuse the repayment until we have received the goods back or until you have provided proof that you have sent the goods back - whichever is the earlier point in time.

You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.

In the event that individual products from a bundle are returned, we reserve the right to reimburse the purchase price with a goods value voucher in the amount of the price valid on the day of purchase.

The deadline is met if you send the goods before the period of fourteen days has expired to:

Active Ants Germany GmbH
RYZON GmbH
Hoeschstrasse 20
46284 Dorsten

The following applies to Germany:
We bear the costs of returning the goods from Germany, the EU, Switzerland and the United Kingdom. Please use the returns portal for this.

For all other countries applies:
Please send the goods back to us at your own expense.

End of revocation

(2) Reproduction of the statutory model cancellation form

Sample withdrawal form
(If you want to revoke the contract, please fill out this form and send it back.)

On:
RYZON GmbH
Maastricht street 45
50672 Cologne
Email: info@ryzon.net

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)


________________________________________________
Signature of consumer(s) (only if notified on paper) - date

Other countries

Unfortunately, we are currently unable to issue you with a free return label. Please repack the goods carefully, enclose a note with your order number in the package and send it back to us at your own expense to:

Active Ants Germany GmbH
RYZON GmbH
Hoeschstrasse 20
46284 Dorsten

If your return is lost or damaged in transit by an independent carrier, we cannot be held responsible. We therefore recommend that you always choose a tariff with tracking.

Return Policy

Please return your item in the original packaging if possible. Goods to be returned must be unused - except for the purpose of trying on the product. It must be in salable condition and unwashed. If you send in a washed product, we have to send it back to you and cannot refund you.

If there are indications that the goods have been used to an extent that reduces their value, you lose your right of return. We reserve the right to refuse a return and refund if the items are deemed damaged or previously worn. Any additional shipping costs incurred must be borne by yourself. We are entitled to keep worn or damaged goods and their value.

Exchange

We do not offer an exchange. Please return your goods and then place a new order.

Refund

If all the conditions described above are met, we will refund you the full price of the returned items. If you have purchased vouchers, you can withdraw from the purchase within the 14-day cancellation period.

Please note that refunds can only be credited to the same payment method used for the purchase. If you paid for your order with a gift card, the amount will always be refunded to the gift card before any balance is paid out.

The refund process can take up to 14 days after receipt of your goods. If you see in the shipment tracking that we have received your return, please give us 14 days to check it and credit the amount.

Complaints & repair service

Should it happen that an item has a production defect, we will of course repair it for you or exchange the product. Please get in touch with us.

to the contact form for the repair service
Statutory right of withdrawal

(1) The statutory right of withdrawal applies, about which RYZON instructs below in accordance with the statutory provisions. A contractual granting of rights that goes beyond the law is not associated with this. In particular, commercial resellers are not entitled to the statutory right of withdrawal.

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods, provided that you ordered one or more goods as part of a single order and these is or will be delivered uniformly.

In order to exercise your right of withdrawal, it is sufficient that you inform us

RYZON GmbH
Maastricht street 45
50672 Cologne
Email: info@ryzon.net

by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached model cancellation form for this, but it is not mandatory.
To meet the cancellation deadline, it is sufficient to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we will refund all payments that we have received from you, minus the delivery costs, immediately and at the latest within fourteen days from the day on which we received the returned goods. We retain the delivery costs as a processing fee for our consulting service and to cover the costs actually incurred.

In the case of a complete return, we will also reimburse the costs for the outward shipping.
For the repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise; under no circumstances will you be charged fees for this repayment.
We can refuse the repayment until we have received the goods back or until you have provided proof that you have sent the goods back - whichever is the earlier point in time.

You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.

In the event that individual products from a bundle are returned, we reserve the right to reimburse the purchase price with a goods value voucher in the amount of the price valid on the day of purchase.

The deadline is met if you send the goods before the period of fourteen days has expired to:

Active Ants Germany GmbH
RYZON GmbH
Hoeschstrasse 20
46284 Dorsten

The following applies to Germany:
We bear the costs of returning the goods from Germany, the EU, Switzerland and the United Kingdom. Please use the returns portal for this.

For all other countries applies:
Please send the goods back to us at your own expense.

End of revocation

(2) Reproduction of the statutory model cancellation form

Sample withdrawal form
(If you want to revoke the contract, please fill out this form and send it back.)

On:
RYZON GmbH
Maastricht street 45
50672 Cologne
Email: info@ryzon.net

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)


________________________________________________
Signature of consumer(s) (only if notified on paper) - date